Frequently Asked Questions
Everything you need to know about our premium coffee and tea service.
How do you ensure the freshness of your coffee?
All our coffees are roasted in small batches at our London premises. To ensure maximum freshness, we roast to order and package the beans immediately in valved bags that preserve the complex aromas.
Can I have my coffee beans ground for a specific brewing method?
Yes, we offer various grind sizes tailored to your preference, including espresso, filter, stovetop, and cafetière. Simply select your desired grind option on the product page before adding it to your basket.
What are your UK delivery options and timeframes?
We offer standard and express shipping across the UK. Most orders are dispatched within 24-48 hours. Standard delivery typically takes 3-5 working days, while express options are available for faster arrival.
Do you offer international shipping?
We are proud to ship our coffee and tea to connoisseurs worldwide. Shipping costs and delivery times vary by destination and are calculated at the checkout stage.
What is your return policy for food products?
Due to the perishable nature of coffee and tea, we cannot accept returns on opened products. However, if there is an issue with your order or a fault with the packaging, please contact our customer service team within 14 days.
Are your tea leaves ethically sourced?
We maintain long-standing relationships with the world's finest tea estates. We prioritize ethical sourcing and sustainable farming practices to ensure both superior quality and fair treatment of workers.