Returns & Exchanges

At H.R. Higgins (Coffee-man) Ltd., we take pride in the quality of our specialty coffees and teas; however, due to the perishable nature of our products, we can only accept returns on non-food items or incorrect orders.

Return Process

• 1.
  Contact Our Team

  Notify us within 14 days of receiving your order by emailing our customer service team with your order number and details of the issue.

• 2.
  Await Authorization

  Our specialists will review your request and provide a return authorization code along with the appropriate return shipping address for hardware or unopened accessories.

• 3.
  Secure Packaging

  Ensure that non-perishable items are returned in their original packaging and are unused to qualify for a full refund or exchange.

• 4.
  Processing Refund

  Once your return is inspected and approved, a refund will be issued to your original payment method within 5 to 10 business days.